Privacy Policy

At Adum Culture, we are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and disclose information about you when you visit our website www.adumculture.com or make a purchase from us.

Personal Information We Collect or Process

When you visit or use our site, we may collect the following types of personal information:

• Contact information: Name, email address, phone number, and postal address.
• Order information: Billing and shipping address, payment details (processed securely by payment providers), and purchase history.
• Device and usage information: IP address, browser type, referring URLs, and pages visited on our site.
• Communications: Messages you send us via email, WhatsApp, or our contact form.

Personal Information Sources

We collect personal information directly from you when you place an order, create an account, contact us, or subscribe to our newsletter. We may also collect information automatically via cookies and analytics tools when you browse our website.

How We Use Your Personal Information

• To process and fulfil your orders and arrange delivery.
• To communicate with you about your orders, returns, and enquiries.
• To send promotional emails and updates (you may opt out at any time).
• To improve our website, products, and customer experience.
• To comply with legal obligations.

How We Disclose Personal Information

We do not sell your personal information. We may share your information with:

• Delivery and logistics partners to fulfil your orders.
• Payment processors to complete transactions securely.
• Service providers who assist us in operating our website and business (e.g., email platforms, analytics).
• Legal authorities if required by law or to protect our rights.

Third Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children's Data

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Security and Retention of Your Information

We implement appropriate technical and organisational security measures to protect your personal information. We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise any of these rights, please contact us using the details below.

You may unsubscribe from marketing emails at any time by clicking "unsubscribe" in any email we send, or by contacting us directly.

Complaints

If you have concerns about how we handle your personal information, please contact us. You also have the right to lodge a complaint with the relevant data protection authority in your country.

International Transfers

Your data may be processed in countries outside of Sri Lanka where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.